CASE STUDIES
Success stories with Jump Cube
Every company has a unique challenge and a goal to achieve. Here we share how our clients have grown, innovated, and scaled their operations thanks to the technology we designed together with them.
Executive Summary Ecocarga, a leading transportation and distribution company in Colombia, faced significant challenges in processing thousands of sales invoices generated by its hundreds of drivers. Jump Cube, an AWS Partner, implemented an innovative solution leveraging Amazon Bedrock and Claude 3.5 Sonnet to automate the accounts receivable process. The solution drastically reduced manual processing time, achieved significant cost savings, and allowed the team to focus on higher-value activities. This transformation has enabled Ecocarga to scale its operations efficiently while maintaining accuracy in its financial processes. About the Customer Ecocarga is a leading transportation and distribution company headquartered in Colombia, operating a fleet of hundreds of drivers across the country. The company specializes in providing reliable logistics services to businesses of all sizes, managing numerous deliveries and daily transactions. Its commitment to operational excellence and customer service has established it as a trusted partner in the region’s transportation sector. Customer Challenge Ecocarga’s rapid growth led to an exponential increase in the volume of sales invoices that needed to be processed. With hundreds of drivers carrying out multiple transactions each day, the manual processing of these documents became increasingly complex and demanding. The accounts receivable team spent countless hours reviewing, validating, and processing paper receipts, which resulted in: Significant delays in payment processing Increased risk of human error in data entry Higher operational costs due to manual work Reduced team availability for strategic financial activities Limited scalability as transaction volumes continued to grow Without addressing these challenges, Ecocarga risked affecting its financial efficiency and limiting its ability to scale operations effectively. Why AWS Ecocarga chose AWS as its cloud platform because of its comprehensive portfolio of AI and machine learning services, especially Amazon Bedrock, which provides access to leading foundation models. AWS’s robust security infrastructure and compliance standards were key to handling sensitive financial documents. In addition, AWS’s extensive experience supporting enterprise-scale solutions and its strong presence in Latin America made it the ideal choice for Ecocarga’s digital transformation initiative. Why the Customer Chose the Partner Jump Cube stood out as the ideal partner for this project because of its specialized expertise in generative AI solutions and its proven track record developing tailored solutions with AWS services. Its low-code platform and innovation-driven approach aligned perfectly with Ecocarga’s need for a fast and scalable solution. Jump Cube’s understanding of the specific challenges of the transportation sector, together with its experience in document processing automation, made it especially qualified to meet Ecocarga’s requirements. Partner Solution Jump Cube developed a comprehensive intelligent document processing solution using several key AWS services. The solution architecture centers on Amazon Bedrock, which provides access to Claude 3.5 Sonnet, a powerful multimodal language model capable of processing text and images. The flow begins when drivers submit scanned sales invoices, which are automatically processed through the following steps: Document ingestion: AWS S3 securely stores incoming scanned documents. Intelligent processing: Amazon Bedrock with Claude 3.5 Sonnet analyzes the documents and extracts relevant information such as amounts, dates, and transaction details. Context enrichment: Custom prompts developed jointly by Jump Cube and Ecocarga add business-specific context to the extracted information. Data validation: Automated validations ensure the accuracy and completeness of the extracted data. Integration: The processed data is seamlessly integrated with Ecocarga’s existing financial systems. Results and Benefits The implementation of the automated accounts receivable solution delivered significant and measurable benefits for Ecocarga: Reduced document processing time by 85%, from an average of 12 minutes per document to under 2 minutes Reduced manual data entry errors by 95% Generated approximate annual savings of USD $95,000 in employee work hours Improved cash flow by reducing the accounts receivable cycle by 60% Increased processing capacity by 400% without the need to add additional staff About the Partner Jump Cube is an innovative technology company that emerged from its prototyping lab to become a leading provider of tailored enterprise solutions. Its specialty is developing and implementing generative AI-powered solutions using AWS Cloud services. Through its proprietary low-code platform, Jump Cube enables organizations to rapidly deploy customized solutions that drive business growth and operational efficiency. Its focus on innovation and deep knowledge of AWS services make it a valuable partner for companies seeking to leverage cutting-edge technology for their digital transformation.
Chatbet , an innovative digital betting platform in Colombia, faced significant challenges in scaling its support operation at the same pace as the growth of its user base. Jump Cube , an AWS Partner, implemented a Customer Engagement Agent (CEA) powered by Amazon Bedrock to automate customer interactions through messaging channels such as WhatsApp. The solution drastically reduced response times, generated significant operational savings, and allowed the support team to focus on complex, high-value cases. This transformation has enabled Chatbet to scale its customer service efficiently while maintaining quality and regulatory compliance. About the Customer Chatbet is an innovative technology company specializing in online betting, headquartered in Colombia. Its solution turns messaging applications such as WhatsApp and Telegram into powerful betting platforms, offering users a seamless, agile, and frictionless experience. Designed to simplify betting operators’ workflows and maximize the player experience, Chatbet redefines the way people interact with digital betting. Customer Challenge Chatbet’s rapid growth led to an exponential increase in customer inquiries related to regulations, betting rules, and account issues. With an expanding user base generating multiple daily requests, manually handling these inquiries became increasingly complex and demanding. The support team spent countless hours answering repetitive questions, which resulted in: Significant delays in response times, affecting customer satisfaction Higher operational costs due to manual support management Reduced team availability for complex, high-value cases Limited scalability as user volumes continued to grow Difficulty delivering consistent, compliant regulatory information Without addressing these challenges, Chatbet risked losing customers to competitors with better support experiences and limiting its ability to scale operations effectively. Why AWS Chatbet chose AWS as its cloud platform because of its comprehensive portfolio of AI and machine learning services, especially Amazon Bedrock, which provides secure access to leading foundation models. AWS’s robust security infrastructure and compliance standards were crucial for handling sensitive customer data in a regulated industry such as betting. In addition, AWS’s pay-as-you-go pricing model and strong presence in Latin America made it the ideal choice for transforming Chatbet’s customer engagement. Why the Customer Chose the Partner Jump Cube stood out as the ideal partner for this project because of its specialized expertise in generative AI solutions and its proven Customer Engagement Agent (CEA) platform built on AWS services. Its low-code approach and innovation-driven methodology aligned perfectly with Chatbet’s need for a fast and scalable solution. Jump Cube’s understanding of customer service challenges and its experience in conversational AI automation made it especially qualified to meet Chatbet’s requirements. Partner Solution Jump Cube developed a comprehensive Customer Engagement Agent solution using several key AWS services: The solution architecture centers on Amazon Bedrock, which provides access to powerful foundation models capable of understanding and generating natural language. The flow begins when customers send messages via WhatsApp, which are automatically processed through the following steps: Message ingestion: Amazon API Gateway securely receives incoming customer messages. Intelligent processing: Amazon Bedrock analyzes the messages, identifying intent and context. Knowledge base query: Amazon DynamoDB stores and retrieves relevant information from a customized knowledge base aligned with betting regulations. Response generation: The AI agent generates accurate, personalized responses in natural language. Escalation: Complex cases are seamlessly routed to human agents with the full conversation context. Results and Benefits The implementation of the Customer Engagement Agent delivered significant and measurable benefits for Chatbet: Reduction of response times from minutes or hours to under 5 seconds for common inquiries Autonomous resolution of most routine requests 24/7 support availability without the need to increase staff Improved team productivity by allowing agents to focus on complex, high-value cases Higher customer satisfaction thanks to immediate and accurate responses Consistent and compliant delivery of information regarding betting regulations About the Partner Jump Cube is an innovative technology company that emerged from its prototyping lab to become a leading provider of tailored enterprise solutions. Its specialty is developing and implementing generative AI-powered solutions using AWS Cloud services. Through its proprietary low-code platform, Jump Cube enables organizations to rapidly deploy customized solutions that drive business growth and operational efficiency. Its focus on innovation and deep knowledge of AWS services make it a valuable partner for companies seeking to leverage cutting-edge technology for their digital transformation.
