Intelligent automation

AI BPO – Intelligent automation that orchestrates all your processes

Our platform acts as the central brain that integrates and coordinates intelligent agents. Depending on the type of process, it decides which agent should intervene, combines information, and ensures a fluid and unified business experience.

• Complete orchestration: end-to-end flows such as Onboarding, Sales, and Customer Service.

• Complete integration: connects core systems, communication channels, and databases into a single ecosystem.

• True scalability: operations that grow without manual intervention.

Customer Interaction Agent (CEA)

Multi-channel attention and connection

The CEA is the agent that transforms communication into a fluid and personalized experience. Thanks to intelligent automation, it manages interactions across multiple channels such as the web, email, WhatsApp, and Instagram, connecting customers and internal collaborators with the appropriate processes and systems in real time.

• Customer Service and Support: Respond to requests and resolve complaints instantly, reducing wait times and improving customer satisfaction.
• Marketing Campaigns: Launch outreach campaigns, collect feedback, and send personalized offers in real time.
• Sales Management: Qualify leads, schedule demos, and answer frequently asked questions, freeing up your sales team to focus on closing deals.
• Internal Help Desk: Centralizes IT, HR, and administrative process requests, ensuring efficiency and traceability.
• Multi-agent orchestration: Coordinates with DIA and IPA to deliver comprehensive responses, integrating data, processes, and communications into a single flow.

Data Analysis Agent (DIA)

Interaction reports and analysis

DIA converts large volumes of disparate information into actionable dashboards and reports in real time. Thanks to intelligent automation, it transforms calls, chats, surveys, and emails into strategic insights that drive faster and more effective decisions.

• Meeting Analysis: Transcribe recordings, identify key commitments, and summarize agreements to improve follow-up.
• Customer interaction analytics: Process calls, chats, emails, and surveys to detect trends and optimize the customer experience.
• Performance Dashboards: Centralize KPIs and metrics in always-updated panels, facilitating business management.
• Feedback analysis: Identifies patterns of improvement in service and sales, helping to prioritize impactful actions.

Intelligent Processing Agent (IPA)

Document management and risk analysis

The IPA processes information from any source: text, emails, physical documents, audio, or video. Thanks to intelligent automation, it converts all this information into structured data, ready to be integrated into your critical business processes.

• Processing complex invoices, receipts, and contracts: Automate reading and recording in core systems.
• Data extraction from legal documents: Analyze laws, regulations, and circulars from regulatory entities.
• Insurance Claims Processing: Automatically review policies and claims.
• Credit application management: Validates documentation in loan approval processes.
• Customer data update: Keeps your database information up-to-date.
• Classification of formal requests: Organize and analyze claims and petitions efficiently.
• Risk Assessment: Identify risks in critical documents to protect business operations.