Chatbet: Transforming customer engagement with generative AI

Jump Cube • 21 de mayo de 2026

Chatbet, an innovative digital betting platform in Colombia, faced significant challenges in scaling its support operation at the same pace as the growth of its user base. Jump Cube, an AWS Partner, implemented a Customer Engagement Agent (CEA) powered by Amazon Bedrock to automate customer interactions through messaging channels such as WhatsApp. The solution drastically reduced response times, generated significant operational savings, and allowed the support team to focus on complex, high-value cases. This transformation has enabled Chatbet to scale its customer service efficiently while maintaining quality and regulatory compliance.


About the Customer


Chatbet is an innovative technology company specializing in online betting, headquartered in Colombia. Its solution turns messaging applications such as WhatsApp and Telegram into powerful betting platforms, offering users a seamless, agile, and frictionless experience. Designed to simplify betting operators’ workflows and maximize the player experience, Chatbet redefines the way people interact with digital betting.


Customer Challenge


Chatbet’s rapid growth led to an exponential increase in customer inquiries related to regulations, betting rules, and account issues. With an expanding user base generating multiple daily requests, manually handling these inquiries became increasingly complex and demanding. The support team spent countless hours answering repetitive questions, which resulted in:


  • Significant delays in response times, affecting customer satisfaction
  • Higher operational costs due to manual support management
  • Reduced team availability for complex, high-value cases
  • Limited scalability as user volumes continued to grow
  • Difficulty delivering consistent, compliant regulatory information
  • Without addressing these challenges, Chatbet risked losing customers to competitors with better support experiences and limiting its ability to scale operations effectively.


Why AWS


Chatbet chose AWS as its cloud platform because of its comprehensive portfolio of AI and machine learning services, especially Amazon Bedrock, which provides secure access to leading foundation models. AWS’s robust security infrastructure and compliance standards were crucial for handling sensitive customer data in a regulated industry such as betting. In addition, AWS’s pay-as-you-go pricing model and strong presence in Latin America made it the ideal choice for transforming Chatbet’s customer engagement.


Why the Customer Chose the Partner


Jump Cube stood out as the ideal partner for this project because of its specialized expertise in generative AI solutions and its proven Customer Engagement Agent (CEA) platform built on AWS services. Its low-code approach and innovation-driven methodology aligned perfectly with Chatbet’s need for a fast and scalable solution. Jump Cube’s understanding of customer service challenges and its experience in conversational AI automation made it especially qualified to meet Chatbet’s requirements.


Partner Solution


Jump Cube developed a comprehensive Customer Engagement Agent solution using several key AWS services:

The solution architecture centers on Amazon Bedrock, which provides access to powerful foundation models capable of understanding and generating natural language. The flow begins when customers send messages via WhatsApp, which are automatically processed through the following steps:


  • Message ingestion: Amazon API Gateway securely receives incoming customer messages.
  • Intelligent processing: Amazon Bedrock analyzes the messages, identifying intent and context.
  • Knowledge base query: Amazon DynamoDB stores and retrieves relevant information from a customized knowledge base aligned with betting regulations.
  • Response generation: The AI agent generates accurate, personalized responses in natural language.
  • Escalation: Complex cases are seamlessly routed to human agents with the full conversation context.


Results and Benefits


  • The implementation of the Customer Engagement Agent delivered significant and measurable benefits for Chatbet:
  • Reduction of response times from minutes or hours to under 5 seconds for common inquiries
  • Autonomous resolution of most routine requests
  • 24/7 support availability without the need to increase staff
  • Improved team productivity by allowing agents to focus on complex, high-value cases
  • Higher customer satisfaction thanks to immediate and accurate responses
  • Consistent and compliant delivery of information regarding betting regulations


About the Partner


Jump Cube is an innovative technology company that emerged from its prototyping lab to become a leading provider of tailored enterprise solutions. Its specialty is developing and implementing generative AI-powered solutions using AWS Cloud services. Through its proprietary low-code platform, Jump Cube enables organizations to rapidly deploy customized solutions that drive business growth and operational efficiency. Its focus on innovation and deep knowledge of AWS services make it a valuable partner for companies seeking to leverage cutting-edge technology for their digital transformation.

Technological revolution in Latin America: AI boosts business efficiency by 40%

Por Blu Radio • 21 de mayo de 2026
In a global environment where digitalization sets the pace for corporate survival, artificial intelligence (AI) has moved beyond being a future promise to become the cornerstone of competitiveness, efficiency, and business sustainability. In Latin America, this landscape is increasingly dynamic. According to a Morning Consult study for IBM, more than a third of companies in the region are already planning strategic investments in training and developing their workforce to adapt to these new tools. This trend responds to a pressing need: organizations must incorporate technologies that not only optimize their internal processes but also strengthen their responsiveness to a market that demands constant agility. In this context, JumpCube has emerged as a regional leader. In just two years, the company, specializing in artificial intelligence solutions, has demonstrated that applied technology can radically transform business operations across multiple industries.

AI becomes an engine of business efficiency in Latin America: Colombia leads the way

Por Noticias RCN • 21 de mayo de 2026
Artificial intelligence has ceased to be a futuristic promise and has become a concrete tool for business transformation in Latin America. The results of companies that have incorporated this technology show tangible advances in efficiency, competitiveness, and sustainability, in a regional context marked by the need to adapt to increasingly digital and demanding markets. A recent study by Morning Consult for IBM reveals that more than a third of companies in the region plan to invest in training and development of their human talent, a clear sign that digital transformation depends not only on technology but also on the preparation of the people who operate it.

JumpCube boosts operational efficiency: 'SMEs that do not adopt comprehensive automation could lose competitiveness'

Por El Tiempo • 21 de mayo de 2026
Processing 15,000 invoices per month in weeks, rather than months, is now possible for some Latin American SMEs. This is according to Mauricio Lince, co-founder and CEO of JumpCube, a leading US company in artificial intelligence applied to business, which reports reductions of between 40% and 50% in operating costs and up to 90% in manual effort in critical processes such as invoicing, customer service, and data analysis. Among the most notable examples, a logistics company has projected savings of 45% in processing more than 15,000 invoices per month, thanks to the complete automation of its accounting processes. Meanwhile, a dental clinic manages 190,000 contacts or leads per month using almost half the resources it previously required, allowing it to reinvest the savings directly in advertising and business expansion.

Amazon certifies a company with a presence in Colombia in agentic AI: it is the second in Latin America

Por Blu Radio • 21 de mayo de 2026
Amazon Web Services (AWS), Amazon's cloud services division, awarded the AWS AI Competency certification in Agentic AI to JumpCube, a US-based technology company with operations in Colombia and other Latin American markets. This recognition is part of AWS's global competency program, which evaluates organizations that develop and implement artificial intelligence solutions in enterprise environments. The certification validates technical aspects, real-world use cases, and best practices related to the security and responsible use of these technologies. With this achievement, JumpCube becomes the second company in Latin America to obtain this distinction and the first in the Northern Latin America (NOLA) region and Mexico to reach this level within the program.

AI that decides: Latin American companies begin to adopt autonomous systems

Por Portafolio • 21 de mayo de 2026
For years, artificial intelligence in businesses has functioned as a kind of copilot: analyzing data, suggesting answers, and automating simple tasks. But now a new stage is beginning. This change—which until recently seemed distant for many Latin American companies—is starting to take hold in the region. A technological leap that is already arriving in Latin America. In this context, the technology company JumpCube has just received AWS AI Competency certification in Agentic AI, a recognition awarded by Amazon Web Services to companies with a proven ability to implement this type of advanced artificial intelligence.

Artificial intelligence allows SMEs to reduce their operating costs by up to 50%: “AI is no longer an experiment,” says expert

Por Semana • 21 de mayo de 2026
Processing 15,000 invoices per month with half the effort and in weeks, not months, is a possibility for some small and medium-sized enterprises (SMEs) in Latin America that have incorporated artificial intelligence (AI) into their operations. This was explained by Mauricio Lince, co-founder and CEO of JumpCube, a US firm specializing in enterprise artificial intelligence. According to Lince, the implementation of comprehensive automation has allowed for reductions of between 40% and 50% in operating costs and up to 90% in manual effort in processes such as invoicing, customer service, and data analysis. Without addressing these challenges, Ecocarga risked impacting its financial efficiency and limiting its ability to effectively scale its operations.

Adopting artificial intelligence allows companies to reduce their operating costs by more than 40%

Por El Tiempo • 21 de mayo de 2026
The democratization of artificial intelligence (AI) has transformed companies' cost structures by 2026, enabling reductions of over 40% in process automation and up to 60% in customer service times. According to data from JumpCube, a US firm specializing in enterprise AI, the adoption of these technologies has shifted from being an exclusive resource for large corporations to a profitability tool for companies of all sizes, eliminating the need for expensive infrastructure and prioritizing models of progressive scalability.

JumpCube boosts business productivity in Latin America following investment from Dipat Capital

Por Blu Radio • 21 de mayo de 2026
In a context where Latin American companies are seeking to accelerate their growth without fragmenting their operations, the technology company JumpCube has managed to capture the attention of international investors. The company received a strategic investment from Dipat Capital, a fund specializing in the development of startups with the potential to become unicorns. This decision marks Colombia as the fund's entry point into Latin America, solidifying the country as an emerging hub for technological innovation. The transaction not only strengthens JumpCube's presence in the region but also opens the door to its expansion into markets such as Spain, Mexico, and the United States.

Venture capital fund lands in Colombia with investment in JumpCube to boost its regional technological scaling

Por Portafolio • 21 de mayo de 2026
Dipat Capital announced its entry into Latin America with a strategic investment in the Colombian startup JumpCube, a platform focused on business productivity based on intelligent agents. According to fund spokespeople, the decision reflects the company's potential for international scaling, making it a key player in the development of technology solutions geared toward business results. This transaction positions Colombia as a starting point for the fund's regional strategy, which already includes a presence in Spain and the United States.

“Latin America is already adopting AI at a rate of 47% and today surpasses the global average”

Por La República • 21 de mayo de 2026
Artificial intelligence is a reality that sooner or later all companies will have to implement in their processes if they want to remain competitive in the market, as stated by Mauricio Lince, general manager of JumpCube, the company behind the AI ​​BPO tool for process automation. Lince discussed the automation that companies are implementing with artificial intelligence, as well as the implementation landscape of this tool in the region and the new markets that will emerge.